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    DO I NEED TO REGISTER TO PLACE AN ORDER?

    You do not need to register before placing an order. You may register as soon as you have finished shopping, or checkout as a Guest. Our registration process is fast, free, and will save you time for future purchases. 

    HOW DO I REGISTER?

    You can click here to register. 

    WHY SHOULD I BECOME A REGISTERED USER?

    You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. Click here to register.  

    HOW DO I RESET MY PASSWORD?

    Please click here to reset your password.

    HOW DO I CHANGE MY ACCOUNT INFORMATION?

    As soon as you log on to your account with email address and password, it will direct you to your account overview to update/edit your account information. 

     WHAT KINDS OF PAYMENT METHODS DO YOU ACCEPT?

    We accept major Credit Cards, PayPal, Apple Pay, Google Pay, Trading Mekka's Gift Cards and Store Credits issued from tradingmekka.com as forms of payment. 

    IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR SITE?

    Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information. 

    DO YOU RESTOCK ITEMS THAT ARE SOLD OUT? 

    We usually restock most of our items unless it is limited edition. Please visit our makeup section here to see what is available in stock. 

    WHY WAS MY ORDER CANCELED? 

    Trading Mekka was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. 

    If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. 

    If you still need assistance regarding your order please fill up the Contact Us form for Customer Service or via email info@tradingmekka.com with your order number.     

    WHAT KINDS OF SHIPPING OPTIONS DO YOU OFFER?

    We offer a variety of shipping options and rates. Free shipping is available to all 48 continental U.S. states . Click here to view the details of our shipping options and rates. 

    DO YOU HAVE A PHYSICAL STORE?

    No, we are an online store only. We have a U.S. based warehouse, that is why we can provide a faster FREE shipping service on most items in the U.S. and Europe.

    *Please allow up to 2 weeks for the shipment of preorder items.

    WHICH COUNTRIES DOES TRADING MEKKA SHIP TO?

    Trading Mekka ships to a variety of different countries. Please click here to view our international shipping destinations. 

    HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?

    As soon as your package is shipped, you are receiving an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. 

    WHAT IS YOUR RETURN POLICY?

    Online purchases made through TradingMekka.com may be returned if the product is completely unused, sealed and untampered with in any way or if a fault is reported within 30 days of the ship date. To expand on our Return Policies please click here

    I CANNOT FIND THE ANSWERS TO MY QUESTIONS, HOW DO I REACH CUSTOMER SERVICE?

    Please use our Contact form or click here to reach our Customer Service Team for inquiries, suggestions and comments.